CUSTOMER POLICY

Returns & Refunds

Return eligibility depends on the type and condition of the item or service.

Software

Software purchases are final. Software cannot be returned or refunded, except where a refund is required by applicable law.

Consulting services

Consulting service fees are non-refundable.

Hardware

Hardware may be returned only if it is dead on arrival. Contact us within 30 days after delivery to request return authorization.

Auto parts

• Used auto parts: All sales are final; used parts cannot be returned.
• New auto parts: Returns may be requested within 30 days after delivery.

Requirements for eligible physical returns

• Contact us and receive a return merchandise authorization (RMA) before sending any item back. Returns sent without an RMA may be refused.
• The buyer is responsible for return shipping costs.
• Return shipments must use a tracked and insured shipping service.
• A 20% restocking fee applies to all approved physical returns.

For an approved return, the restocking fee will be deducted from the refund. This policy does not limit rights that cannot be waived under applicable law.

To request an RMA: Contact us with your order details, the item, and the reason for the return. Please wait for the RMA before shipping anything.